Entry-level workers are often placed into IT help desk positions. The thinking is that they can take frontline calls from users, like how to reset a password, so more experienced and valuable IT ...

Before the dot-com bubble burst, new entrants into the work force looked down their pierced noses at entry-level positions such as the help desk. Now that things have returned to normal, those ...

Advancement potential. Perhaps the best part about a help desk role is that it’s often possible to leverage the skills and experience gained there to secure a higher-level position.

As companies plan their IT budgets for 2023, they should consider the opportunities to improve help desk performance and efficiency through the application of AI.

The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...

To serve MATC’s 37,000 full- and part-time students, the help desk uses Cisco’s Unified Communications Manager with integrated IP voice, messaging, video and mobile capabilities. MATC is migrating its ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...