Steve Zurier is a freelance technology writer based in Columbia, Md. IT departments at colleges and universities move beyond the traditional help desk. What comes first when IT departments strive to ...

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ ...

Matt Smith, help desk program manager, talks about the advantages the new St. Vincent de Paul Society of Marin Housing Help Desk site offers in San Rafael, Calif. on Thursday, June 20, 2024 ...

As companies plan their IT budgets for 2023, they should consider the opportunities to improve help desk performance and efficiency through the application of AI.

To find the best help desk software, we considered ease of use, ... If you have more than one person working on customer support, then help desk software can be a valuable asset.

Among the highlights is the new RSA ® Help Desk Live Verify ... and Mobile Match to prevent deepfake-based fraud and ensure the person enrolling owns the phone being used.