A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

PCMag has also conducted tests and rated the top help desk software for customer tickets. The ratings are based on features, price, and user experience. This information can be helpful for ...