Regardless of its size, a hotel must have an organizational structure that services its customers most effectively. Although the number of staff may change in a big hotel, typically, the structure ...

Although the organizational structure of the hotel's front office varies depending upon whether the facility is a small business or a large resort, certain roles are found within all organizations.

Customers don’t care about your org (organizational) chart. Period ... A guest leaves a room service tray outside her hotel room after she eats, and it’s not picked up for hours.