The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

How can you provide a place for your customers to talk with each other and share ideas, enthusiasm, and challenges in the market? Marketing is about understanding your customers with such depth and ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

To stay ahead, ecommerce businesses can't ignore the importance of data, especially the sort of public web data that their ...

While discussing how to understand the customers, Lori Greiner opened up about her journey and how it started. She stated that she executed her idea while learning every part of her business.

Understanding customer behavior is key to creating marketing campaigns that generate high response and revenue. One of the best ways to understand customer behavior is to study customer migration ...

‘Customer experience’ is increasingly seen as a strategic priority for businesses to help them stand out and grow, but this concept is made up of many factors, and measuring it is a complex task.