The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI).

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...

An effective IT support policy includes information about the level of service that the help desk provides. The policy sets standards for the length of time technicians take to perform such tasks ...

The IT help desk will serve as a central coordinating point for computer replacements. Improve your handling of SLAs with our in-depth seven-page document. This is available for download at just $19.

Meanwhile, maintaining sufficient help desk personnel, given the pressures and frustrations of the job, is a major industrywide challenge. Analysts from HDI, the technical support training and ...

️ Help Desk support. If you have a question about anything -- we mean it, anything -- this is the place for you. It’s also a space where you can offer feedback, or submit a news tip.

The vital role of empathy in health IT help desk support. The intersection of IT and healthcare reveals a common thread—the diagnosis of issues based on limited or incorrect information.