ManageEngine ServiceDesk Plus. ManageEngine provides a help desk tool with IT management features called ServiceDesk Plus, available via the cloud or on-premises.The free edition, however, is ...

Cloud-based customer support platform Freshdesk has rolled out a bunch of new customization options today, called FreshThemes, which makes it easier for businesses to personalize their services.

The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

As companies plan their IT budgets for 2023, they should consider the opportunities to improve help desk performance and efficiency through the application of AI.

Air Force Teams with ServiceNow on a New Help Desk. The new EITaaS help desk was really “about reimagining how we do help desk services,” Marion tells Federal News Network. ServiceNow started as IT ...

AI’s place in the modern help desk. AI excels at repetitive, rules-based tasks — making it a natural fit for some of the most common IT support functions. Password resets, ...

The Help Desk program involves 11 CTE students from grades 10 through 12, with seniors taking the lead on more complex tasks, such as making “house calls” to teachers’ classrooms.