Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...

SolarWinds Web Help Desk is an IT help desk suite used by 300,000 customers worldwide, including government agencies, large corporations, and healthcare organizations.

Zoho Desk is the best help desk software for small businesses because it’s feature-packed yet easy to use, and you don’t have to pay extra for features, such as a mobile app or live chat.

Web Help Desk (WHD) is an IT help desk software widely used by government agencies, large corporations, and healthcare and education organizations to automate and streamline help desk management ...

If the help desk can’t resolve an issue, they can always escalate it to someone more knowledgeable. SEE: The COVID-19 gender gap: Why women are leaving their jobs and how to get them back to ...

As companies plan their IT budgets for 2023, they should consider the opportunities to improve help desk performance and efficiency through the application of AI.

4. Treat the help desk as talent incubator. Nearly every company has open reqs for IT positions because the IT talent shortage remains.Consequently, CIOs have had to figure out new ways to “grow ...

Console's mission is to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for help desk professionals to work on more strategic and sophisticated projects.