Customer journey maps help businesses visualize customer interactions and ... They can be visualized in various ways, and they are an essential tool for identifying effectiveness and efficiency in the ...

Customer journey maps are also a valuable tool for cross-functional communication and collaboration. It’s unlikely the steps ...

Sentiment analysis tools allow you to understand free-form text feedback ... Remember, when you've built your journey map, your work is not done. The map should be a living document that is highly ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve ... experience – is becoming a ...