Customer journey maps are a popular tool to improve customer experience. Here’s how to get the most from them alongside techniques such as customer journey analytics. Understanding customer ...

Customer journey mapping tools. Simple customer journey maps can be created in spreadsheet software or with basic ...

Touchpoint Dashboard has released an online customer journey mapping tool to do just that.The Wichita, Kansas-based company said that the software is the first SaaS application of its kind.

Journey mapping not only requires the right team but also the right technology and tools. Additionally, it demands detailed research and a deep understanding of customer nuances to accurately ...

Equipped with the tools to identify key interactions a customer has with their brand, no longer are CX initiatives like journey mapping for just customer-centric organizations.

Developing customer journey maps can take a few weeks using manual tools to capture and present information, and so unsurprisingly some firms have developed tools to help automate CJM development.

Journey mapping tools help improve how customers experience government applications and services on the front end, Spirko says. Even better, the process of creating a journey map can help government ...

eDataSource, Inc. has introduced a tool for helping companies analyze response through the email journey and compare it to that of other brands. That product, Journey Mapping, allows users of the ...