Call center queues could put you on hold for 30 minutes or more. Great customer service is the new key to loyalty. 6.

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: people, partnership and personalization.

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

In a fast-changing world, selling e-products is such a great opportunity to be part of the evolution of banking, where digital transformation is the new normal.In my world I sell by always employing ...