Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Klarna said it used an AI avatar of its CEO to report quarterly earnings in a YouTube video ... there were no significant giveaways. "Our AI-first strategy is driving exceptional returns, we're ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna said it used an AI doppelganger of CEO Sebastian Siemiatkowski to report ... there were no significant giveaways. "Our AI-first strategy is driving exceptional returns, we're outpacing ...