"Bigger is not necessarily better. ANZ is New Zealand's most profitable bank, with the biggest market share, but when it comes to customer satisfaction, it finished bottom of our survey." ANZ ...

The High Court has fined Westpac New Zealand $3.25 million for misleading customers entitled to advertised discounts, and for overcharging some business customers. The historic breaches resulted in $6 ...

The banks opposed the changes and Orr became embroiled in a spat about them with the New Zealand Initiative think tank, whose members include the four biggest banks. ‘Tired, Misleading’ The ...

Consumer says the 20-point gap between the survey’s top and bottom performers highlights just how much customer experience can differ between banks. The full survey results (paywalled) and methodology ...

New Zealand bankers have been quizzed by a parliamentary ... Responses from the four biggest banks — all dated Feb. 27 — were posted on parliament’s website earlier this week.