Younger customers, particularly Gen Z, exhibit lower satisfaction levels compared ... franchised dealerships maintain a higher level of customer trust in certain aspects, such as technology ...

This means that the product or service can be tailored to these needs, leading to greater customer satisfaction. Well trained staff will be knowledgeable about the business and will be able to ...

Customer satisfaction with dealer service ... The study highlights that satisfaction levels among owners of electrified vehicles, including battery-electric and plug-in hybrid models, remain ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...