News

Scripps News on MSN1d
Passengers rate their favorite airlines. Here’s who came out on top
Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...
Atlanta Journal-Constitution18d
Customer satisfaction with airlines is down. See where Delta ranks
A new study shows a decline in customer satisfaction with airlines ... “high-value” customers are driving the lower satisfaction levels, according to Forrest Morgeson, an associate professor ...
jdpower3d
Airline Passenger Satisfaction Improves Slightly as Industry Confronts Economic Headwinds, J.D. Power Finds
JetBlue Airways ranks highest in customer satisfaction in the first/business segment with ... digital tools; ease of travel; level of trust; on-board experience; pre/post-flight experience; and ...
Business Wire17d
Customer Satisfaction With Travel Experiences Declines Across the Board, ACSI Data Show
The erosion extends across the entire customer experience ... or traditional travel agent report dramatically higher levels of satisfaction. Lyft edges out Uber as rideshare satisfaction slips ...
Hosted on MSN4h
Here’s how US airlines fared in J.D. Power’s customer satisfaction survey
(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer ...