Your customers will tell you exactly what’s wrong if you’re willing to listen—and if you take their feedback seriously, they’ll respect you for it, creating brand loyalty in return.

To remain successful today, however, companies must collaborate directly with their most important stakeholders—paying customers. In fact, by launching a "Customer Advisory Council" program, ...

In fact, sometimes they’re completely wrong and refuse to listen, like the customer in today’s story. One employee tried to ...

‘If you listen, the customer will tell you what they want to do,’ Defy Founder and CEO Justin Domachowski tells CRN. While steering clear of pushing overhyped new technologies on customers tha ...