Body language is a silent orchestra, as people constantly give clues to what they’re thinking and feeling. Non-verbal messages including body movements, facial expressions, vocal tone and volume ...

At work or during a job interview, it’s always important to possess and demonstrate soft skills. One aspect that’s often ...

Reflective listening entails actively paraphrasing or summarizing what the speaker is saying, essentially mirroring their words back to them to verify your understanding. This tec ...

Similarly to the last point about listening to understand, when you do respond, fight the temptation to pass judgement on the speaker. Sometimes we demonstrate it through our body language or ...