The allure of Net Promoter Score (NPS) is simple: It turns the chaos and clutter of millions of unique customer opinions into a single, digestible number. It turns din into data by telling you ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On a scale of zero to 10, with 10 being highest, what ...

The survey, called the China Net Promoter Score, or C-NPS, is calculated by subtracting the percentage of customers who are detractors of brands from the number of consumers who are promoters.

Point of Care Network (POCN), an NP and PA network, today released a new survey featuring how 153 NPs and PAs are engaging with life sciences companies in light of the COVID-19 pandemic. Some of the ...