The allure of Net Promoter Score (NPS) is simple: It turns the chaos and clutter of millions of unique customer opinions into a single, digestible number. It turns din into data by telling you ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On a scale of zero to 10, with 10 being highest, what ...

The survey, called the China Net Promoter Score, or C-NPS, is calculated by subtracting the percentage of customers who are detractors of brands from the number of consumers who are promoters.