Making the appointment for the training was frustrating. None of the automated phone prompts at Verizon mention the training, so you’re left guessing which number to press. These free sessions ...

Not necessarily, according to recent studies of a mobile phone application called UbiFit. The program, designed by researchers at Intel Research Seattle and the University of Washington ...

Gen Z staff at one of Britain's biggest finance firms will be trained to speak over the phone because young workers are too scared to talk on their devices. The new training has been set up by ...