There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

Sendbird said traditional customer service tools tend to erase all context ... The second promise of the company’s AI agent is proactive support, where AI agents react to potential problems ...

said Fred Taylor, senior manager of proactive customer service communications at Southwest Airlines, Dallas. ?More voice messages were being left, which created the potential to miss critical flight ...

more intuitive support solution designed to prevent customer service issues rather than just react to them. By combining omnichannel continuity, proactive insight and contextual memory ...