Discover quality assurance ... center agents are usually a customer’s first point of contact with your business, so there’s a lot of pressure to leave a good impression. However, modern call ...

Read now White Paper Why Your Contact Center ... customer experience professionals. Today the CMSWire community consists of over 5 million influential customer experience, customer service and ...

The three co-founders say they were motivated by a shared desire to find a solution to the problem of contact center manager overwork. Reviewing customer ... as-a-service-based quality assurance ...