Try the outlined troubleshooting steps below when a Remote Desktop client is not working or cannot connect to a remote desktop but doesn’t provide messages or other symptoms that would help ...

Microsoft has resolved a known issue causing Remote Desktop sessions to freeze on Windows Server 2025 and Windows 11 24H2 ...

Another change to Screens is a renaming of Screens Express to Screens Assist, which better describes the remote help-desk type connections for which the tool is often used. Your latest Screens Assist ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...