A response time, or any other service measurement covered by the SLA, must be agreed on by all the parties involved, and the specific requirements and expectations should be documented.

Without SLAs, the DBA and the end users cannot know whether an application is performing adequately. And keep in mind, not every application can, or needs to, deliver sub-second response time.

What happens if a web host violates the SLA? When a web hosting provider violates their Service Level Agreement (SLA), several consequences come into play.

CIO.com columnist Bernard Golden writes that if you’re devoting effort on a contractual SLA, you’re not only wasting time, you’re focusing on the wrong thing. If there ever was a practical ...

Cloud SLA monitoring is essential for better service delivery. These tips on effective cloud SLA monitoring help ensure SLAs from cloud vendors are met.

The pressure on OEMs and their service teams to be more responsive to end-users has risen considerably. Medical technology and industrial automation organizations aren’t used to seeing SLA response ...

Response time and resolution time are among the key metrics included in an SLA since they relate to how the service provider deals with service interruption.

The main objective of a Service Level Agreement (SLA) is to clearly define relationships and set expectations for adequate service levels between the buyer and the seller. In the case of the cloud ...

Frank continues "Even when there is no formal SLA document containing well defined response time and availability there is an unspoken SLA and response time expectation.

Emergency response times are expected to be cut by two-thirds in Sherwood when the new opens later this month. , formerly Adams Avenue, connects Oregon Street to Tualatin-Sherwood Road and offers ...