A response time, or any other service measurement covered by the SLA, must be agreed on by all the parties involved, and the specific requirements and expectations should be documented.

Being able to assess the effectiveness and performance of your database systems and applications is one of the most important things that a DBA must be able to do. This can include online transaction ...

CIO.com columnist Bernard Golden writes that if you’re devoting effort on a contractual SLA, you’re not only wasting time, you’re focusing on the wrong thing. If there ever was a practical ...

<p>The pressure on OEMs and their service teams to be more responsive to end-users has risen considerably. Medical technology and industrial automation organizations aren&rsquo;t used to seeing SLA ...

Cloud SLA monitoring is essential for better service delivery. ... and not just the infrastructure-level SLA (response time, latency, and availability). ...

SLAs initially became an essential document with IT service providers. The use of SLAs expanded with the emergence of IT outsourcing in the late 1980s and are now broadly ... Response time: The ...

Organisations making changes to their IT environment (be it virtualization, consolidation, hosting, cloud moves, new app deployment etc.) will benefit from AppQoS's Network Profiling capability which ...

Organisations making changes to their IT environment (be it virtualization, consolidation, hosting, cloud moves, new app deployment etc.) will benefit from AppQoS's Network Profiling capability ...