Patient satisfaction – customer service ... Or: Have you ever been to a hospital and stared, obviously bewildered, at a confusing sign—while a security guard idly stands there ‘‘protecting ...

and hospitals are responding by creating new customer-satisfaction positions like Sangha’s, changing security procedures, and even timing how long people must spend in computerized telephone ...

When healthcare is at its best, hospitals ... customer-service skills” as their first qualification. University of Toledo Medical Center evaluates staff members on “customer satisfaction.” ...

Under healthcare overhaul, federal payments to hospitals are tied to patient satisfaction ... hand to guide them along the path to getting care. It's one of a series of customer-friendly touches ...