An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

Despite a rapid rise in automated customer support options, service desk agents remain the heartbeat of a successful customer-centric operation. At the end of the day, most customers want to talk ...

It’s reasonable to predict that the service desk will one day soon be operated by intelligent VSAs who are able to provide immediate resolution and intelligent user fulfillment.

The Help Desk Agent is the first point of contact for users seeking technical assistance and/or support. The Agents will log, classify, and close IT incidents on the IT Service Desk call logging ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

A top official defended the agency's decision not to fire anyone in connection with the July 13 assassination attempt.

We are looking for 4 Service Desk Agents with the addition of the language as per below. 4 x German Speaking Agents Required Qualification: A+ N+ or Higher Preferred Qualification: ITIL v3 or ITIL 4 ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

A typical day in the life of a service desk agent used to be spent sifting through phone calls and emails, which inundate queues and slow down resolutions. This quickly depreciates the experience ...

Talkdesk was selected for its omnichannel capabilities, user-friendly interface for its service desk agents, and advanced AI tools designed to streamline workflows and address diverse customer needs.

Help desk outsourcing mostly runs through ‘In house operations’ which helps desk agents have in-depth knowledge of the product and can solve customer queries easily with great accuracy.

Imagine explaining your problem to a service desk agent, being transferred to a different agent, and then being required to restate the details of your issue.