Join Our Team as a Service Desk Agent – Be the Hero of IT Support! Are you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you’ll be the first ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Join Our Team as a Service Desk Agent – Be the Hero of IT Support! Are you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you’ll be the first ...

the number of open and aged tickets and the ratio of service desk agents to tickets. This insight can then be used to evaluate how automation can be applied to optimise human resources, improve staff ...