When you measure your agents’ performance and track KPIs, you will see an increase in their productivity and a rise in their efficiency. ... How to increase service desk productivity.

National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service Desk. Duties: ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to trick agents into changing passwords, disabling MFA, and granting access.

It’s reasonable to predict that the service desk will one day soon be operated by intelligent VSAs who are able to provide immediate resolution and intelligent user fulfillment.

Service desk agents in battle with EOH over non-payment. By Admire Moyo, ITWeb's news editor. Johannesburg, 02 Oct 2019 ...

New York, United States , Nov. 01, 2022 (GLOBE NEWSWIRE) -- The Global Help Desk Outsourcing Market Size is projected to grow at a CAGR of 4.2% during the forecast period, 2021 -2030. as per the ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

These tools provide help desk ticketing, IT asset management and more. Topics Spotlight: AI-ready data ... but only the Standard Edition is free with support for up to five tech agents and 500 nodes.