National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service Desk National ...

Help desk software helps to notify customers via SMS communication and notifications and help desk agent are also notified automatically when a ticket has been assigned to him/her.

A typical day in the life of a service desk agent used to be spent sifting through phone calls and emails, which inundate queues and slow down resolutions. This quickly depreciates the experience ...

When in Jira Service Desk you will occasionally need to access settings or features that exist as part of the larger Jira ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...