Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to ...

National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service Desk National ...

A typical day in the life of a service desk agent used to be spent sifting through phone calls and emails, which inundate queues and slow down resolutions. This quickly depreciates the experience ...

Help desk software helps to notify customers via SMS communication and notifications and help desk agent are also notified automatically when a ticket has been assigned to him/her.

The same problem applies to notes taken by the help desk agent, which can also include (and does in many cases) sensitive data that is then stored and logged. The study says that the root of the ...