In the latest service change for Southwest Airlines, flyers have noticed that they are missing out on their Stellar mini pretzel braids during short-haul flights. A thread on Reddit emerged earlier ...

With this change, Southwest joins every other major U.S ... of maintaining Southwest’s distinctive culture and customer service reputation while meeting financial expectations in an increasingly ...

Beginning Wednesday, Southwest passengers will no longer get two guaranteed free checked bags when purchasing a flight. That ...

While the Southwest employees who have served as skycaps will be leaving, the airline will be using an outside contractor to ...

Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

Editor's Note: Southwest Airlines announced on ... the airline is expected to tell shareholders. Another change passengers will feel: Service will be reduced at some underperforming airports ...

United Airlines passengers will soon have a new time limit when it comes to checking in. It comes as Southwest changes its ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...

and award-winning customer service only they can provide.” Southwest has undergone massive changes over the last year, as activist investor Elliott Management has taken a more active role in the ...

which served to improve its customer service and grow its business, the March 11 changes will only alienate loyal customers in favor of increasing profit margins. Southwest has implemented these ...

Southwest Airlines announces its first transpacific partnership with China Airlines, signaling global expansion and business ...