Mojave Community College’s original information technology outsourcing plans called for it to hand over everything except the help desk to a contractor. Leaders at the Kingman, Ariz., school wanted to ...

Generative AI adoption is bound to eliminate some tech-related jobs over the next few years. But in addition to creating new efficiencies, it will likely help other roles become more productive.

CHESTERTON | Tech Help Desk Expands to Monday, adding another session to the computer help sessions (previously the Computer Clinic) offered by Westchester Public Library for patrons in need of ...

BETHLEHEM, N.Y. (NEWS10) -Once a year, the Student Help Desk at Bethlehem Central School extends its help to the Bethlehem Town Hall. All sorts of devices are brought in for the interns to take a ...

The IT help desk will serve as a central coordinating point for computer replacements. Improve your handling of SLAs with our in-depth seven-page document. This is available for download at just $19.

Unlike customer service roles, technical support functions are more susceptible to automation due to their repetitive nature and the standardized solutions, applicable to common technical issues. A ...

CHESTERTON | Westchester Public Library offers the Tech Help Desk (previously the Computer Clinic) for patrons in need of computer help. The Tech Help Desk is free one-on-one technology help ...

He said: "By having us there as a helping advice desk, we are patient and we are understanding of the fact that technology is not that easy to understand, especially as you get older." ...