Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...

and Best Western Premier hotels. In terms of quality of service, it seems you get what you pay for. JW Marriott takes the top spot in customer satisfaction, but it’s also considered a “luxury ...

Hilton Worldwide Holdings Inc. (NYSE: HLT) has the best customer service of any hotel company in the United States. What's more, the company is one of just two businesses this year to gain an ...

Residence Inn and Holiday Inn Express are the new industry leaders in customer experience, according to the 2016 Temkin Experience Ratings. The two brands tied for the top spot this year and were the ...

In his book, The Heart of Hospitality, customer service expert and consultant ... out ways to say “no.” That’s why hotel leaders do their best to make certain that the message of “always ...

Hotel staff can now be live-beamed into the legendary property's penthouse and presidential suites to offer customer service tips and advice via a portable tabletop holographic communications ...