When it comes to vendor help desk support, enterprise users continue to express frustration with offshore support, especially when they discover that lower-priced per-incident problems are routed ...

That approach is being applied to the Air Force’s new help desk. The Air Force is aiming to move to a Tier 0 approach for IT support, which includes wikis, chatbots, virtual assistants and other tools ...

"The Tier II Help Desk has been an integral part of the FMS ... commands and other organizations that are part of, or support, the Army Security Assistance Enterprise. These range from Army ...

IT management with artificial intelligence agent company Atera Networks Ltd. today announced the launch of IT Autopilot, a ...

The two organizations have evolved the Navy’s Tier 1 IT service desks from ... environment to accommodate classified service desk and technology support up to the Secret level — the NESD ...

Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and ... at other startups building software for help desk support. But he said Ravenna stood out with its deep ...

Help desk staffers, by the very nature of the ... “Agents, especially those working Tier 1 support, are trained to be friendly and get as many calls completed, resolved or transferred as quickly ...