Hard customer service skills are technical skills, ones that can generally be taught and measured. Knowledge and proficiency of hard skills are usually built through education and training.

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent ...

This initiative reflects Nissan’s focus on providing practical, high-quality training and equipping its teams with the skills necessary to deliver exceptional customer service.