Hard customer service skills are technical skills, ones that can generally be taught and measured. Knowledge and proficiency of hard skills are usually built through education and training.

With that in mind, here are six steps to improve your team’s customer service skills. 1. Strengthen your ... working conditions and training. By letting them know you are there to support ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent ...

This initiative reflects Nissan’s focus on providing practical, high-quality training and equipping its teams with the skills necessary to deliver exceptional customer service.

Sending people overseas to receive vendor certifications is cost-prohibitive, and, while online training ... a strong skills development mindset to not only improve customer service, but to ...