I’ve been a loyal Verizon Wireless customer for over 20 years and always received exceptional service—until now. When I got an offer from Fios, I made the mistake of trusting that same level ...

Note that Fios is first and foremost an internet service, so you’ll need to at least sign up for one of the 300Mbps, 500Mbps, or Gigabit plans. Verizon’s new customer deals often include faster speeds ...

Be prepared to enter your account number and select the appropriate automated option to speak to a customer service representative. Request that your existing Verizon FiOS contract be terminated.

The outage reporting website Downdetector showed Verizon or Verizon Fios ... number of reported outages trailed off to a few hundred by 4 a.m. The website’s outage map shows the loss of service ...