From March, customers with an eligible home loan will have the ability to manage their offset accounts online through the Westpac app or by visiting a branch or calling Westpac directly.

From March, customers with an eligible home loan will be able to manage their offset accounts online by searching ‘offsets’ in the Westpac app and selecting ‘manage offset accounts’.

Westpac’s online banking outage on Sunday left thousands unable to access funds, sparking widespread frustration and forcing the bank to apologise amid growing criticism over digital reliability ...