The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

At first, when Indian Prairie School District began to feel the pinch of rising demands on its help desk support, it wasn’t sure how it would meet the growth in requests. It’s a big district in ...