How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive, ...

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains Content Guru ...

Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

A towering gilded statue of the Buddha generates elegant calm in this 175-seat, Pan Asian restaurant with sleek, modern decor. Immensely popular, Buddakan is a restaurant that is great for both large ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...