News

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"Those who are shorting TP and Teleperformance shares are going to get burnt, trust me. When you generate a billion euros in cash flow, nothing is lost"
Threatened by AI, bots, a wait-and-see attitude and Klarna's ‘nonsense’, Teleperformance, TP, wants to believe in its future. Its managers deplore the undervaluation of its share price. Its French ...
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Armatis, the girl next door des call-centers et du CRM ? Grandir à l'ombre d'Accenture, de Concentrix, de Salesforce
Partenaire BPO ou CRM discret quelques clients exigeants, Ryanair, BNP Paribas, ou Orange notamment*, Armatis et ses 10 000 collaborateurs dévoilent leurs ambitions. La girl next door peut-elle ...
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RCS, arnaques par téléphone. Chez Orange, le quotidien d'Amelia Newsom-Davis
Campagnes RCS, engagement via WhatsApp, leads intentionnistes, comment faire du new biz en 2025.. Que peut faire pour vous Amelia Newsom-Davis, chez Orange ? Et Brevo, Callity, hipto ou Manifone ? Le ...
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Onepilot acquires Eodom, the French homeshoring specialist
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
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Studio Pathé-Marconi EMI one among the legendary recording studios in France
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
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Un chirurgien-dentiste teste la prise de rendez-vous opérée par un agent IA
La prise de rendez-vous chez un dentiste, orthodontiste, 24/24. Sans Doctolib, avec embarquement des données patients. 149 euros par mois/TTC et presqu’aussi efficace, pour la prise de rendez-vous, qu ...
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Seasonal in Courchevel: the price of accommodation and life
Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...
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Sitel buys Majorel and goes after Teleperformance
Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...
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Decathlon embarrassed by the investigation into the death of a temporary worker driving a Fenwick
Mr Traoré, a 25-year-old temporary worker (and not 35, as the Paris public prosecutor's office would have us believe) died at Decathlon's La Madeleine site on his first day of work yesterday, ...
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The Spanish hotel Parador de Granada suspected of charging for a non-rendered service
Located in the Alhambra (Granada, Spain) the 5-star Parador hotel charges for fictitious laundry. (Unfair business practice in a magical place.) Does Parador.es, a public company serving Spanish ...
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COMDATA acquires CCA International
After the acquisition, mid-2017, and the successful integration of B2S (now COMDATA France), the COMDATA group signed, yesterday, an agreement on the acquisition of CCA International. The group, led ...
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At Concentrix's call centres in France, is management toxic?
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...