With so many platforms available today, how do you choose the right call center software for your business? Whether you're launching a new contact center or upgrading your existing one, here’s what to ...

In today’s always-on world, your customers expect immediate answers—anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

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Morocco's telecommunication landscape is marked by significant mobile phone usage, with over 46 million mobile subscriptions. The country's internet penetration rate is strong, with approximately 80% ...

Malawi's telecommunication landscape is dynamic, with approximately 12 million mobile phone users. Internet penetration stands at around 17%, reflecting a growing but still modest digital footprint.

In Burkina Faso, the telecommunication sector is growing steadily, with approximately 21 million mobile phone users and an internet penetration rate of around 20%. USSD is widely used in the country ...

Chad, with a population of over 17 million, has seen significant growth in its telecommunication sector. The number of mobile phone users in Chad is estimated to be around 11 million, reflecting the ...