One of the most meme-able Zoom meeting moments happened three and a half years ago, when lawyer Rod Ponton was unable to turn ...

This “data will differentiate” statement is critical for enterprises exploring the use of AI either through current deployments with or potential future implementations for their employees and/or ...

At WebexOne 2024, Cisco unveiled the Webex AI Agent, AI Agent Studio and other AI features for both the Webex AI Assistant and Contact Center ...

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

Too many enterprises spend too much time providing guest wireless connectivity when 5G is available just about everywhere.

Leveraging real-time and historical customer data, AI can create personalized interactions that demonstrate an understanding of individual preferences, fostering that trust.

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of ...

Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers Can Zoom’s Industry-Specific AI Solutions ...

Consumers dislike bots, businesses like them. Regardless, good CX means using them properly and educating customers on why they should use them.

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet ...