Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X,
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.
Capital One has confirmed that it is still experiencing a "disruption" that has been impacting many customers. In an email to customers seen by International Business Times, Capital One acknowledged that its issues began on Wednesday and the disruption impacting the processing of some deposits, payments and transfers.
That vendor, Fidelity Information Services, released a statement late Thursday blaming a local power outage affecting one of its data centers. Capitol One said deposits and payment processing for some consumers, small businesses and commercial banks were affected by the outage.
Frustrated Capital One customers flooded social media Thursday morning with complaints about account access issues.
"We know it’s important to have your money when you need it, so we apologize for any inconvenience this is causing," Capital One replied. Also on Wednesday, Citibank said its app was ...
The issues at Capital One after Citibank acknowledged a problem affecting customers' ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts.
Capital One announced on Saturday that it had made substantial progress in resolving a widespread outage that impacted account functions and transaction processing for many of its customers. The outage,
Third-party vendor FIS blamed a local power loss and hardware failure for the issue, which Bank of Oklahoma said affected more than two dozen financial institutions.
The issues at Capital One after Citibank acknowledged a problem affecting customers' ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts.
Capital One reported a technical issue Thursday that hindered customer access to accounts, deposits, and payments. A spokesperson cited a tech outage linked to a third-party vendor, which attributed the disruption to a power outage at a data center.