Sleep On Being Kind and Knowing Your Mind at the Help Desk An Approach to Customer Service Admin That Worked Posted August 25, 2019 ...

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, ... There’s no ticket or admin limit, and it’ll remain free.

Help desk staffers, by the very nature of the position's title and name, are too helpful; and that makes them a perfect target for a social engineering criminal A new report from the SANS ...

New administrative functionality improves handle time, session start times, and implementation times to improve time to value without impeding securityNew features simplify user management ...

The Support Desk Administrator is the first point of contact for the Interfront ICT Service Desk. The Interfront ICT Team requires a highly motivated, enthusiastic, service-oriented individual to ...

To protect admin accounts from external actors, Okta recommends the following security measures: Enforce phishing-resistant authentication using Okta FastPass and FIDO2 WebAuthn.

I did circle back to the desk to thank the woman who was so kind and helpful. But letter writing takes the admin to a whole other level. I’ll save that question for another day.