Gen Z is making up its own etiquette rules when it comes to answering the phone. Some of them aren't saying "hello." They ...

Kristi Noem is denying reports that claim her policies held up the government’s emergency response in the days following the ...

You speak with a recruiter about a job and set up an interview. Days pass. The company reaches out to remind you about the ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

A woman says she thinks people who call repeatedly after being ignored the first time are 'rude.' She shared her thoughts on an online community forum, and her post sparked debate among community ...

Google is freshening up its Phone app with a new interface that’s supposed to make it easier to find contacts and your calls. The test is gradually rolling out to some of Google’s public beta users, ...