Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

More importantly, we constantly read how customer service is dead. Whether there ever was a time where customer service excelled or it is has simply hit tragically new lows is up for debate. This got ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience and service delivery, an agency official said during a ...

In this article, we will explore the impact of personalized customer service, the benefits it brings to businesses, and the strategies for implementing this lost art back into our modern business ...

So, in reviewing these three items, as business professionals, I think we could all benefit if we have everyone in our firms focus on never losing customers through careful customer service ...

In an exclusive clip from an upcoming episode of Tamron Hall, Rucker discusses the ending of his relationship after two decades. By Jessica Nicholson Darius Rucker opens up about the ending of his ...

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...

While I was researching the book, I learned about Apple’s 5 Steps of Service, a formula that founders of any business can adopt to elevate the customer’s experience with their products.

The potential for generative AI like ChatGPT to disrupt how humans interact with computers, change how information is retrieved, and transform jobs across industries has left a lot of company ...

She publishes innovative research on emotions in customer service and workforce diversity, and shares her knowledge in workshops with business leaders. As founder of the Healthy-Inclusive ...