Hundreds of new jobs are to be created at British Airways' giant call centre in Newcastle. The news was greeted with shock and delight by the existing 600 workers at the plant who had feared their ...

British Airways (BA) is planning to outsource contact centre work to Capita to gain access to the latest technologies. Although no contract has been agreed, it could soon outsource work to Capita ...

A British Airways computer expert alleged to have offered himself as a suicide bomber has appeared in court to deny terrorism charges. Rajib Karim, 31, of Newcastle, remains in custody and is due ...

A woman has been jailed for 12 months after stealing more than £52,000 from British Airways while working in its customer complaints call centre. Charlotte Syers, 27, almost tripled her wages by ...

British Airways ‘midway through’ sorting out call centre problems amid mounting passenger frustration ‘I hope that in the coming months you’ll notice a significant move towards a better BA ...

THE 110 staff at British Airways' call centre in Belfast may have to wait for up to two months before they learn if it is to survive the latest round of airline cost-cutting.

The largest centre is at Newcastle Business Park, where British Airways has around 750 staff. The Manchester call centre employs around 350 people. In addition, BA has a Delhi-based call centre ...

British Airways <ICAG.L> said it will retain its in-house call centres in Newcastle and Manchester, dashing Capita's <CPI.L> hopes of winning contracts to run the operations.

BA is currently recruiting for new positions at both of its under-review call centres. As well as the everyday call centre work, employees at BA’s Newcastle hub regularly take part in work for ...

Mr Karim was arrested at BA's call centre in Newcastle A British Airways computer expert alleged to have offered himself as a suicide bomber has appeared in court to deny terrorism charges. Rajib ...

However, the 31-year-old, of Newcastle, denied getting a job at BA in order to pass on information on how to attack the airline's computer systems. His trial begins at Woolwich Crown Court on Tuesday.