It's unlikely we'll ever get that same-level of human-banker contact back, but at least Capital One is giving us a banking chat bot, the first, they claim, SMS-based one in the U.S. And it can ...

Verint (VRNT) announced that a leading bank awarded Verint an $11M contract for its AI-powered Agent Copilot Bot to assist 6,500 agents in their contact center.* The bank’s contact center agents ...