Learn how inclusive salon practices, like silent treatments, gender-neutral services and accessible spaces boosted client loyalty and business growth.

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Citi’s refreshing its , and for once, the card changes are actually customer-friendly. Not to be confused with the , this ...

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When Hudson’s Bay began liquidating all of its stores and hunting for a potential new owner, Ruby Liu was determined not to ...

The Lipstick Index isn’t as resilient as it once was. Shoppers are delaying purchases and seeking better value. Brands that ...

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