The researchers hypothesized that if teasing makes customers feel the brand is more like a real person (“anthropomorphism”), ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Companies have an abundant amount of data to work with, but insights coupled with actionable information remain elusive.

First, step back and try to identify the essence of your brand by asking yourself what your company’s core values are.

2) Do not bombard. Gen Z customers encounter a slew of advertisements and marketing every day across the digital landscape. Be intentional and try not overwhelm them.

A couple who moved from Colorado to Prescott says U-Haul lost one of their moving pods so they called On Your Side. A Mesa woman got scammed out of $1,500 when the engine she bought never showed ...

Traditionally, retailers have been reluctant to communicate low product availability. As a result, unfulfilled orders frustrate customers and damage customer relationships, as well as short- and ...

Went to Budget and Sidney ** was most helpful. We couldn't be happier with his service. Smooth check-in, quick and efficient. Car was clean. Thank you, Sidney, for a wonderful customer experience.

It'll ask for your email address and phone number (to send an authentication code) and tell you to choose a username and password. Then you're in. If you're accustomed to X, Bluesky's design and ...

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